🛠 Tech Stack

💼 About This Role

You'll lead a team of customer support agents for Starlink's satellite internet service, ensuring outstanding customer experiences. You'll drive process improvements and cultivate a culture of excellence in a fast-paced environment. This role offers the chance to work on a revolutionary technology while developing your leadership skills.

🎯 What You'll Do

• Supervise and lead a team of customer support agents
• Handle escalated customer issues and provide resolution
• Analyze metrics and identify process improvements
• Collaborate with other departments to streamline service delivery

📋 Requirements

• Bachelor's degree or 4+ years professional experience
• 2+ years of people management in customer support
• Experience managing teams of 25+ hourly employees

✨ Nice to Have

• Synchronous support experience (phone/chat)
• Data analysis and root cause analysis skills
• Technical aptitude in networking or hardware

🎁 Benefits & Perks

• 🏖️ 3 weeks paid vacation plus 10+ holidays
• 🏥 Medical, vision, and dental coverage
• 💰 401(k) retirement plan with company match
• 📈 Long-term incentives including stock options
• 👶 Paid parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical / Behavioral Interview· 60 min
3. 3Offer· 1 week