21h ago
Client Success Specialist
Remote
$80k-$95k / year
full-timemid Remoteconsulting
🛠 Tech Stack
💼 About This Role
You'll work with clients and internal stakeholders to maximize retention and profitability through licensing & subscription client success. You'll drive upsell and cross-sell opportunities and optimize renewal agreements to increase revenue and customer lifetime value. This role serves as a strategic partner to customers and internal teams.
🎯 What You'll Do
- Develop and execute strategies to increase licensing and subscription revenue.
- Identify upsell and cross-sell opportunities within existing accounts.
- Lead customer onboarding, renewals, and pricing updates.
- Establish best practices through process standardization and documentation.
📋 Requirements
- Bachelor's degree in related field or equivalent experience.
- 3-5 years of experience in Microsoft, Cisco, Databricks, or Nvidia licensing & subscription business.
- Expert level organizational, written, and verbal communication skills.
- Proficient at using Microsoft Office Suite, Teams, and SalesForce.
✨ Nice to Have
- Experience with Software Asset Management principles and methodologies.
- Demonstrated ability to direct, train, and mentor others.
📨 Hiring Process
Estimated timeline: 2-4 weeks · AI estimate
- 1Recruiter Screen· 30 min
- 2Hiring Manager Interview· 45 min
- 3Final Round· 45 min
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