21h ago

Client Success Specialist

Remote

$80k-$95k / year

full-timemid Remoteconsulting

🛠 Tech Stack

💼 About This Role

You'll work with clients and internal stakeholders to maximize retention and profitability through licensing & subscription client success. You'll drive upsell and cross-sell opportunities and optimize renewal agreements to increase revenue and customer lifetime value. This role serves as a strategic partner to customers and internal teams.

🎯 What You'll Do

  • Develop and execute strategies to increase licensing and subscription revenue.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Lead customer onboarding, renewals, and pricing updates.
  • Establish best practices through process standardization and documentation.

📋 Requirements

  • Bachelor's degree in related field or equivalent experience.
  • 3-5 years of experience in Microsoft, Cisco, Databricks, or Nvidia licensing & subscription business.
  • Expert level organizational, written, and verbal communication skills.
  • Proficient at using Microsoft Office Suite, Teams, and SalesForce.

✨ Nice to Have

  • Experience with Software Asset Management principles and methodologies.
  • Demonstrated ability to direct, train, and mentor others.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

  1. 1Recruiter Screen· 30 min
  2. 2Hiring Manager Interview· 45 min
  3. 3Final Round· 45 min
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