Tech Stack

Description

You will serve as the primary technical contact for enterprise merchants, leading integration efforts, upsells, and cross-sales. You'll translate business needs into technical solutions using Riskified's platform, manage project plans with clients, and collaborate with internal teams like Product, R&D, and Account Management to drive merchant growth.

Requirements

• 4+ years in Technical Account Management, Customer Success Engineering, or similar role with enterprise customers
• Strong client-facing, communication, and project management skills
• Solid technical background including troubleshooting, SQL, and API integrations
• Experience working cross-functionally with R&D, Product, Sales, and Account Management
• Excellent written and spoken English

Responsibilities

• Act as primary technical contact for enterprise merchants, leading integration, upsells, and cross-sales
• Translate business needs into technical solutions using Riskified's platform
• Build and manage joint project plans with clients to meet milestones
• Troubleshoot complex technical issues and provide actionable solutions
• Proactively identify opportunities to improve processes and product capabilities