🛠 Tech Stack

💼 About This Role

You'll provide in-depth technical support for MasterControl's cloud-based quality software for life sciences. You'll resolve advanced issues, identify software defects, and contribute to knowledge base articles. Collaborate with cross-functional teams to increase customer satisfaction and ensure timely resolutions.

🎯 What You'll Do

• Identify and resolve customer issues via calls and emails
• Provide root cause analysis and in-depth troubleshooting
• Identify and reproduce software defects for development
• Write technical documentation like Knowledge Base Articles

📋 Requirements

• Advanced application troubleshooting skills
• MS SQL database management experience
• Professional English language speaking/writing skills
• Proficient with Claude Code or similar

✨ Nice to Have

• LDAP/Active Directory experience
• Understanding of virtual environments
• Programming knowledge in JavaScript or HTML

🎁 Benefits & Perks

• 💵 Competitive compensation
• 🕒 Schedule flexibility
• 🏋️ Fitness clubs (paid to be active)
• 🎉 Company parties and recognition programs
• 🌿 Wellness programs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Decision· 30 min