💼 About This Role

You'll join the Member and Provider Services team at Oscar Health, the first health insurance company built around a full stack technology platform. You'll handle daily customer interactions and back office tasks to support our members and providers. This role offers a fully remote opportunity within Florida.

🎯 What You'll Do

• Develop comprehensive understanding of processes, procedures, and tools
• Work with members, brokers, providers, and vendors via multiple channels
• Manage assigned caseload to meet service, productivity, and quality targets
• Monitor and track work-in-progress issues, escalate and resolve them

📋 Requirements

• 1+ years of experience in a high-volume or customer-focused setting
• 6+ months of healthcare experience
• High school diploma or GED

✨ Nice to Have

• Strong quantitative or analytical skills
• Bilingual in Spanish and English with full professional proficiency
• Advanced Google Suite or Microsoft Office capabilities

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🏖️ 15 days paid vacation per year
• 💼 11 paid holidays
• 👶 Paid parental leave
• 💰 401(k) plan participation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min