11h ago
Principal Delivery Success Manager
Toronto, Ontario, Canada
$123k-$169.4k / year
full-timelead Hybridcybersecurity
๐ Tech Stack
๐ผ About This Role
You'll lead Okta partners in delivering IAM services, guiding them through a maturity model to ensure high-quality implementations. Your work directly impacts customer success and scales partner-led delivery. This role offers the chance to shape a growing partner ecosystem at a leading identity security company.
๐ฏ What You'll Do
- Develop delivery capability across assigned partner portfolio
- Guide partners through Service Delivery Partner maturity model
- Review and validate partner go-live submissions
- Serve as delivery advisor for sales teams when identifying partners
๐ Requirements
- 10+ years in enterprise software delivery, professional services, or partner success
- Experience working with system integrators or service delivery partners
- Strong understanding of identity and access management concepts
- Ability to evaluate partner capabilities and recommend improvement strategies
โจ Nice to Have
- Familiarity with programming languages (.NET, JavaScript, Python, Java)
- Familiarity with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX)
- Familiarity with AI GPTs
๐ Benefits & Perks
- ๐๏ธ Unlimited PTO
- ๐ฅ Health, dental, and vision insurance
- ๐ฐ RRSP with match
- ๐ Telemedicine
- ๐ถ Parental leave
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter phone screenยท 30 min
- 2Hiring manager interviewยท 60 min
- 3Panel interviewยท 90 min
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