8h ago
Customer Success Representative
Bucharest, Romania
β¨ $45k-$60k / yearest.
full-timemidSoftware
π Tech Stack
πΌ About This Role
You'll manage renewal and expansion of maintenance contracts for Veeam's customers in a German-speaking territory. You'll ensure customer retention and identify upsell opportunities while overachieving quota targets. This role offers remote work flexibility and a chance to work with a global leader in data resilience.
π― What You'll Do
- Manage renewal pipeline for assigned territory/segment.
- Provide quotes and negotiate contracts with customers and partners.
- Cold call lapsed customers to reactivate support.
- Maintain accurate records in Salesforce CRM.
π Requirements
- Bachelor's degree or equivalent combination of education and experience.
- Advanced German and English language skills.
- Proven track record of overachieving quota and KPIs in sales or account management.
- Experience with enterprise accounts and complex configurations.
β¨ Nice to Have
- Salesforce proficiency.
- Experience in renewals or customer success roles.
- Knowledge of data resilience or backup technologies.
π Benefits & Perks
- ποΈ 21 vacation days plus extra VeeaMe Days and paid volunteer hours.
- π₯ Private health, dental, and vision insurance for employees and dependents.
- π½οΈ Monthly lifestyle and meal benefits (40 RON/day + 600 RON/month).
- π Learning opportunities via LinkedIn Learning, O'Reilly, and mentoring.
- π Life insurance and critical illness coverage.
π© Heads Up
- Role combines customer success and renewal sales, potentially conflicting goals.
- Requires cold calling and high-volume outbound activity, which may be demanding.
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