8h ago

Customer Success Representative

Bucharest, Romania

✨ $45k-$60k / yearest.

full-timemidSoftware

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll manage renewal and expansion of maintenance contracts for Veeam's customers in a German-speaking territory. You'll ensure customer retention and identify upsell opportunities while overachieving quota targets. This role offers remote work flexibility and a chance to work with a global leader in data resilience.

🎯 What You'll Do

  • Manage renewal pipeline for assigned territory/segment.
  • Provide quotes and negotiate contracts with customers and partners.
  • Cold call lapsed customers to reactivate support.
  • Maintain accurate records in Salesforce CRM.

πŸ“‹ Requirements

  • Bachelor's degree or equivalent combination of education and experience.
  • Advanced German and English language skills.
  • Proven track record of overachieving quota and KPIs in sales or account management.
  • Experience with enterprise accounts and complex configurations.

✨ Nice to Have

  • Salesforce proficiency.
  • Experience in renewals or customer success roles.
  • Knowledge of data resilience or backup technologies.

🎁 Benefits & Perks

  • πŸ–οΈ 21 vacation days plus extra VeeaMe Days and paid volunteer hours.
  • πŸ₯ Private health, dental, and vision insurance for employees and dependents.
  • 🍽️ Monthly lifestyle and meal benefits (40 RON/day + 600 RON/month).
  • πŸŽ“ Learning opportunities via LinkedIn Learning, O'Reilly, and mentoring.
  • πŸ” Life insurance and critical illness coverage.

🚩 Heads Up

  • Role combines customer success and renewal sales, potentially conflicting goals.
  • Requires cold calling and high-volume outbound activity, which may be demanding.
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