💼 About This Role

You'll ensure enterprise customers succeed with the Workato Agentic Orchestration Platform as a trusted advisor. You'll drive adoption, retention, and growth across a portfolio of high-value accounts. This role offers the chance to shape Customer Success practices at a rapidly growing cloud leader.

🎯 What You'll Do

• Own a portfolio of enterprise accounts to ensure value realization and retention.
• Develop strategic relationships with senior customer executives.
• Deliver Executive Business Reviews and track customer objectives.
• Serve as escalation point and orchestrate resolution of issues.

📋 Requirements

• 7+ years of experience in customer success or account management.
• Experience managing enterprise accounts with ARR $200k+.
• Strong communication skills for business and technical stakeholders.
• Experience in integration or business automation.

✨ Nice to Have

• Certification in Customer Success (e.g., CCSM).
• Familiarity with iPaaS or orchestration platforms.

🎁 Benefits & Perks

• 🏖️ Flexible PTO policy.
• 🏥 Comprehensive health benefits.
• 📈 Equity for full-time employees.
• 🏠 Remote-friendly work environment.
• 💡 Learning & development stipend.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/CS Assessment· 60 min