4h ago
Customer Support Associate
Salt Lake City, UT
$47,840-$47,840 / year
full-timejunior Hybridfintech
Description
You will resolve questions and requests from small business owners via calls, emails, and chats, becoming an expert on Bluevine's products. Your role ensures efficient, effective resolutions while representing the voice of the customer to improve products and experiences.
Requirements
- High school diploma or GED
- 1-2 years customer support experience
- 18 years or older
- Strong written and verbal communication skills
- Adherence to schedule 8AM-8PM ET Monday-Friday
Responsibilities
- Resolve customer questions via inbound calls, outbound follow-ups, emails, and chats
- Ensure efficient resolution addressing short- and long-term customer needs
- Become expert on up to two Bluevine products
- Meet or exceed KPIs on customer experience, effectiveness, efficiency
- Identify, resolve, and escalate risks and trends impacting customer experience
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