Tech Stack

Description

You will be responsible for delivering high-quality IT technical support to clients, including troubleshooting, installation, and integration services. You will work on diverse network technologies, prioritize tasks through ticket management, and occasionally travel to nearby customer sites. This role offers growth opportunities and competitive benefits.

Requirements

• 3-5 years experience as a Support Specialist
• Proficiency in troubleshooting VMware, O365, backups, desktops, Windows, client/server
• Strong knowledge of network hardware, protocols, and internet standards
• 2+ years in a customer-facing role, MSP preferred
• 2+ years working with SaaS products

Responsibilities

• Deliver world-class support services to ensure customer satisfaction
• Troubleshoot and resolve network issues, escalating as needed
• Manage ticket quality and track project status
• Communicate with customers via phone, video, and email
• Provide on-site support to nearby customers (less than 5%) and participate in on-call rotation