Description

You will manage a portfolio of K-12 school and district accounts, driving successful implementations and customer retention. You'll collaborate with cross-functional teams, analyze customer feedback, and execute retention strategies to ensure customers achieve desired outcomes with Renaissance's education technology solutions.

Requirements

• 2-3 years experience in Customer Success
• Strong understanding of K-12 education competitive landscape
• Excellent organizational, analytical, and detail-oriented thinking
• Strong interpersonal and communication skills
• Proven track record of meeting/exceeding goals and targets

Responsibilities

• Independently manage a book of business/portfolio across assigned territories
• Ensure customer delight throughout their journey
• Collaborate with cross-functional teams to support customers
• Drive advanced product adoption strategies
• Execute retention strategies through proactive risk assessment