💼 About This Role

You'll provide excellent customer support for crypto transactions and accounts, ensuring compliance with BSP regulations. You'll monitor and resolve customer issues to improve the overall experience. This role offers the chance to work with a pioneering fintech company in the Philippines.

🎯 What You'll Do

• Respond to customer inquiries via chat, email, or phone.
• Troubleshoot transaction and account issues.
• Monitor and analyze customer feedback for process improvements.
• Ensure compliance with BSP consumer protection guidelines.

📋 Requirements

• Bachelor's degree in Management, Finance, Business, or equivalent.
• Excellent English communication skills in verbal and written form.
• Amenable to shifting schedules, including graveyard and weekends.
• Strong analytical and problem-solving abilities.

✨ Nice to Have

• Experience in customer service or support role.
• Knowledge of cryptocurrency or fintech industry.
• Experience with CRM software.