💼 About This Role

You'll provide customer support for insurance policies, handling inquiries, updates, and cross-selling opportunities. You'll ensure compliance with regulations while maintaining high satisfaction. This hybrid role in Lehi offers entry into the insurance industry.

🎯 What You'll Do

• Respond to customer inquiries via phone, email, and chat regarding insurance policies.
• Proactively cross-sell and upsell insurance products while ensuring compliance.
• Assist with policy updates, renewals, and basic claims inquiries.
• Maintain accurate customer records and documentation.

📋 Requirements

• Basic understanding of insurance industry practices and concepts.
• Proficiency in computer applications for data entry and record-keeping.
• Strong written and verbal communication skills.
• Ability to follow standard instructions and established processes.

✨ Nice to Have

• College or university degree in a relevant field or equivalent work experience.
• Previous customer service experience in the insurance sector.
• Familiarity with Entrata software and tools.

🚩 Heads Up

• Entry-level role lists cross-selling/upselling as a responsibility.
• Salary range is wide (17.45-27.31/hr) suggesting possible variability.