Description

You will ensure customer satisfaction by facilitating technical assistance requests primarily by phone, maintaining service standards, and escalating issues as needed.

Requirements

• Associate's degree; Bachelor's preferred
• Excellent verbal communication and interpersonal skills
• Excellent multi-tasking skills
• Previous customer service experience a plus
• Willingness to work rotating shifts for 24x7 coverage

Responsibilities

• Achieve at least 75% immediate response to customer inquiries
• Record accurate customer and call details in database
• Notify support managers of issues affecting service
• Balance daily distribution of incoming support inquiries
• Escalate policy conflicts to management