🛠 Tech Stack

💼 About This Role

You'll triage support tickets and build internal tooling to scale Flex's HSA/FSA payment platform. Your work will reduce friction for merchants and customers. This role blends hands-on support with engineering projects at a fast-growing startup.

🎯 What You'll Do

• Triage and respond to merchant and customer tickets via Slack and Pylon
• Contribute to internal tooling using Retool, Metabase, and SQL
• Partner with Engineering to test new features and backend fixes
• Build and maintain internal documentation for support workflows

📋 Requirements

• Foundational understanding of APIs, JSON, and Postman
• Experience with Retool or similar internal tooling platforms
• Strong written communication skills and customer-first mindset

✨ Nice to Have

• Experience with SQL and data analysis
• Familiarity with HSA/FSA payment processing

🎁 Benefits & Perks

• 💰 Equity compensation
• 🏥 Medical, dental, and vision plans
• 🏖️ Unlimited PTO and sick days
• 👶 Paid parental leave
• 🏠 Remote-first team with quarterly meetups

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Team interview· 45 min