🛠 Tech Stack

💼 About This Role

You'll manage a customer contact operations function for a federal government contractor. You'll ensure smooth inbound call processing and drive process improvements. This role offers the chance to work with Avaya and SPOK platforms in a 24x7 medical call center.

🎯 What You'll Do

• Manage inbound call processing operations.
• Report status to customers and sponsors.
• Promote continuous improvement through assessments.
• Lead staff management, development, and counseling.

📋 Requirements

• Five years of progressive customer service experience.
• Experience as a call center supervisor.
• Knowledge of SPOK and Avaya platforms preferred.
• High school diploma or equivalent.

✨ Nice to Have

• Management experience in a 24x7 call center.
• Experience in the medical industry.

🚩 Heads Up

• Title says Lead but description focuses on supervisor role.
• Requires 5 years supervisory experience but offers senior-level title.
• Mentions 'Proposal' commitment type, possibly contingent on contract.