11h ago
Implementations Operations Specialist
Baltimore, MD
$45.1k-$55.2k / year
full-timesoftware
๐ Tech Stack
๐ผ About This Role
You'll act as the liaison between Sales and Implementation departments, managing customer orders from inception to execution. Your core impact is ensuring a smooth transition and exceptional customer experience. This role offers the chance to work across departments in a mission-driven company dedicated to saving lives through mass notification.
๐ฏ What You'll Do
- Inspect, categorize, and process customer orders within the CRM
- Communicate across the organization to facilitate Sales to Implementation transition
- Maintain transparent communication with customer stakeholders on project milestones
- Work with Production department to ensure optimal product delivery
๐ Requirements
- Bachelor's Degree or equivalent experience
- Strong verbal and written communication skills
- Proficient in basic computer skills
- Attention to detail
โจ Nice to Have
- Knowledge of Salesforce
๐ Benefits & Perks
- ๐๏ธ Paid Time Off
- ๐ Paid Holidays
- ๐ฐ 401(k) Retirement Plan
- ๐ฉบ Medical, Dental, and Vision Plans
- ๐ก Live Near Your Work HomeBuying Incentive
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Offerยท 1 day
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