🛠 Tech Stack

💼 About This Role

You'll provide first-line IT support across macOS and Windows for offices in Minneapolis, St. Louis, and Columbia, Missouri. You'll manage onboarding/offboarding, troubleshoot hardware/software issues, and ensure a seamless support experience. This role is ideal for someone who thrives on problem-solving and cross-team collaboration.

🎯 What You'll Do

• Respond to support requests via ticketing system, phone, and chat.
• Troubleshoot hardware, software, and networking issues on macOS and Windows.
• Manage onboarding/offboarding including device setup and account provisioning.
• Maintain ticketing system, knowledge base, and asset records.

📋 Requirements

• 2-3 years of IT support experience with end user hardware and SaaS administration.
• 2-3 years of Windows Server administration experience.
• 2-3 years of ITSM tools experience (Jira Service Management or Freshdesk).
• 2-3 years of Office 365 and Google Workspace administration experience.

✨ Nice to Have

• Experience with MDM tools like Jamf, Intune, or Autopilot.
• Knowledge of Ubiquiti Unifi or Cisco Meraki networking.
• Industry certifications such as CompTIA, Security+, or Microsoft 365.