Tech Stack

Description

As a Senior Customer Success Manager at MongoDB, you'll act as a strategic advisor to customers, helping them optimize their use of MongoDB and drive value. You'll lead executive business reviews, manage account plans, resolve critical issues, and collaborate with internal teams to build the customer success program.

Requirements

• 7+ years experience in Customer Success, Account Management, Client Services or similar customer-centric role
• Background and passion for advocating on behalf of customers
• Aptitude and curiosity for technology
• Ability to act with high level of autonomy and take full ownership of customer portfolio
• Entrepreneurial mindset and team player

Responsibilities

• Act as strategic advisor to customers on MongoDB best practices and technology strategy
• Collect feedback and identify roadblocks to inform Product, Professional Services, and Leadership
• Act as link between customers and product engineering to develop new solutions
• De-escalate and resolve critical customer issues and complaints
• Build and execute account plans to mitigate risk and drive growth