🛠 Tech Stack

💼 About This Role

You'll design and maintain sophisticated AI agent workflows within Zendesk to reduce manual agent touches. You'll oversee the platform's reliability and governance, ensuring all configurations are documented. This role bridges operations and engineering to drive scalable system improvements.

🎯 What You'll Do

• Design and maintain AI agent workflows in Zendesk to reduce manual touches.
• Own Zendesk administration, governance, and documentation of triggers and automations.
• Translate operational needs into scalable system requirements for Engineering.
• Lead high-stakes transitions ensuring system stability and zero service disruption.

📋 Requirements

• 5+ years of SaaS platform administration with expert-level Zendesk knowledge.
• Proven experience building production-grade AI agents and evaluating vendors.
• Ability to manage cross-functional tasks for system launches and migrations.
• Deep understanding of platform system changes impacting downstream triggers in healthcare.

✨ Nice to Have

• Previous experience with AWS contact center.
• Lean or Six Sigma experience.
• Knowledge of Zendesk AI/Copilot and Explore.

🎁 Benefits & Perks

• 💸 Competitive salary and equity.
• 🏥 Health benefits including medical, dental, and vision.
• 🏝️ Flexible remote work environment.
• 📚 Professional development opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min