🛠 Tech Stack

💼 About This Role

You'll partner with high-profile brands to drive value from Braze's platform, acting as a trusted advisor and ensuring renewals and growth. You'll analyze product usage, build success plans, and advocate for customer feedback. This role offers mentorship opportunities and exposure to household-name clients.

🎯 What You'll Do

• Drive client renewals and retention targets
• Build shared Success Plans with customers
• Analyze product usage for opportunities and risks
• Mentor junior colleagues

📋 Requirements

• 3-6 years relevant experience in Customer Success or related
• Proven track record managing complex high-value accounts
• Strong technical domain knowledge of SaaS, Mobile, or APIs
• Excellent communication and strategic advisory skills

✨ Nice to Have

• Project management certifications (PMP, Agile)
• Experience with Marketing Automation or Direct Marketing

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏖️ Flexible paid time off
• 👶 Equal paid parental leave
• 📚 Yearly learning stipend
• 🏥 Comprehensive medical, dental, vision

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Presentation· 60 min

🚩 Heads Up

• Mentorship of junior colleagues not typical for CSM roles
• Travel requirement may be considered a red flag for some
• Broad responsibility list may indicate role creep