Description

You will own the post-onboarding stage for mid-market and strategic accounts, driving retention, product adoption, and customer satisfaction. You'll lead three specialized teams, manage customer relationships, and collaborate cross-functionally to improve the customer experience.

Requirements

• 5+ years managing Customer Success teams in SaaS
• Experience in enterprise customer success roles
• Proven success in large-scale product implementation
• Strong leadership and team development skills
• Strategic mindset with ability to solve problems at scale

Responsibilities

• Own post-onboarding success for mid-market and strategic accounts
• Lead and mentor three specialized teams
• Drive customer retention and gross retention
• Ensure product adoption from C-suite to frontline employees
• Monitor KPIs including retention and adoption rates