15h ago

Customer Success Associate

South Africa

$18k-$19.2k / year

full-time Remote

🛠 Tech Stack

💼 About This Role

You'll support US small businesses with bookkeeping and client care, managing a portfolio of 60-80+ clients. You'll own end-to-end financial records while building trust-based relationships with business owners. This role offers structured playbooks and coaching to help you grow quickly.

🎯 What You'll Do

  • Collect and manage client financial data
  • Categorize transactions and reconcile accounts
  • Communicate via phone, email, and in-app messaging
  • Proactively follow up for missing documentation

📋 Requirements

  • 2+ years of customer-facing experience with US businesses
  • Strong English communication skills (written and verbal)
  • Familiarity with bookkeeping software (QuickBooks, Xero)
  • Understanding of accounting principles and financial reporting

✨ Nice to Have

  • US bookkeeping or tax filing experience
  • Experience with cash-based accounting
  • Degree in Accounting, Finance, or related field

🎁 Benefits & Perks

  • 🏖️ 20 days PTO annually + Canadian Statutory Holidays
  • 💻 Permanent WFH with company-provided equipment
  • 💰 USD monthly compensation competitive to market
  • 📈 Exposure to diverse US industries and modern stacks

📨 Hiring Process

Application & Prescreening, Skills & Aptitude Assessment, Profile and Pre-interview Preparation, Client Interview, Employment Offer and Onboarding.

🚩 Heads Up

  • Exclusive commitment required (no other engagements after hire)
  • Full-time contractor with no benefits beyond PTO and holidays
  • Conflict-of-interest checks may apply
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