15h ago
Customer Success Associate
South Africa
$18k-$19.2k / year
full-time Remote
🛠 Tech Stack
💼 About This Role
You'll support US small businesses with bookkeeping and client care, managing a portfolio of 60-80+ clients. You'll own end-to-end financial records while building trust-based relationships with business owners. This role offers structured playbooks and coaching to help you grow quickly.
🎯 What You'll Do
- Collect and manage client financial data
- Categorize transactions and reconcile accounts
- Communicate via phone, email, and in-app messaging
- Proactively follow up for missing documentation
📋 Requirements
- 2+ years of customer-facing experience with US businesses
- Strong English communication skills (written and verbal)
- Familiarity with bookkeeping software (QuickBooks, Xero)
- Understanding of accounting principles and financial reporting
✨ Nice to Have
- US bookkeeping or tax filing experience
- Experience with cash-based accounting
- Degree in Accounting, Finance, or related field
🎁 Benefits & Perks
- 🏖️ 20 days PTO annually + Canadian Statutory Holidays
- 💻 Permanent WFH with company-provided equipment
- 💰 USD monthly compensation competitive to market
- 📈 Exposure to diverse US industries and modern stacks
📨 Hiring Process
Application & Prescreening, Skills & Aptitude Assessment, Profile and Pre-interview Preparation, Client Interview, Employment Offer and Onboarding.
🚩 Heads Up
- Exclusive commitment required (no other engagements after hire)
- Full-time contractor with no benefits beyond PTO and holidays
- Conflict-of-interest checks may apply
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