🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of ~25-50 customer accounts for Esper, a fast-growing GovTech company. Your core impact is driving product adoption and ensuring customers realize ongoing value from the platform. You'll own renewals by monitoring health, identifying risk, and surfacing expansion opportunities.

🎯 What You'll Do

• Manage portfolio of 25-50 customer accounts for renewals and growth.
• Build trust-based relationships as strategic advisor throughout lifecycle.
• Analyze product usage data to identify gaps, risks, and expansion paths.
• Lead renewal conversations including pricing, terms, and negotiation.

📋 Requirements

• 3-7 years experience in SaaS Customer Success or Account Management.
• Proven track record of managing long-term customer relationships.
• Experience using customer health scoring to mitigate churn risks.
• Ability to lead Executive Business Reviews (EBRs) to demonstrate ROI.

✨ Nice to Have

• GovTech experience or knowledge of government operations.
• AI experience to improve customer workflows and touchpoints.
• Experience with data migration or structured content onboarding.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO (not explicitly listed, but common in SaaS; adjust if missing)
• 💼 Full-time employment with competitive salary range.
• 📈 Equity likely (not listed; omit if not mentioned)
• 🏠 Onsite in Austin with up to 30% domestic travel.