🛠 Tech Stack

💼 About This Role

You'll own the end-to-end customer journey for SELECT by DoiT, an optimization solution for Snowflake. You'll design the Customer Success program from scratch and drive retention, expansion, and long-term value. This role offers the chance to build systems and playbooks in a scaling environment.

🎯 What You'll Do

• Own full portfolio of SELECT customers and manage lifecycle from onboarding to renewal
• Design and execute SELECT's Customer Success operating model
• Deliver rapid Time to First Value through effective onboarding and training
• Proactively identify customer risk and drive mitigation plans

📋 Requirements

• 5+ years of Customer Success experience in B2B SaaS company
• Experience operating as a senior CSM in early-stage or scaling environment
• Strong data-driven mindset with experience using CS tooling (e.g., Gainsight, Planhat, ChurnZero)
• Proven ability to manage renewals, mitigate risk, and drive expansion

✨ Nice to Have

• Experience with Customer Success data analytics
• Familiarity with Snowflake, Databricks, Matillion, Fivetran
• Cloud provider or FinOps certifications (AWS, Azure, GCP)

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 💰 Competitive compensation
• 📈 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Project Discussion· 60 min