Tech Stack

Description

You will build and lead a team of Solutions Architects and Scale Solutions Architects, ensuring customers successfully adopt and scale with Redpanda's streaming data platform. Drive scalable customer impact by creating reusable content and self-service resources, while maintaining technical credibility in distributed systems.

Requirements

• 10+ years in customer-facing technical roles
• 3+ years leading and developing technical teams
• Technical expertise in streaming platforms, distributed systems, cloud infrastructure
• Experience in high-growth B2B SaaS or infrastructure software
• Strong coaching and team development skills

Responsibilities

• Build and lead the Customer Success Engineering team
• Hire, develop, and retain world-class Solutions Architects
• Create career frameworks and growth paths
• Build processes and playbooks that create leverage
• Drive operational excellence through metrics and resource allocation