🛠 Tech Stack

💼 About This Role

You'll provide expert assistance to customers using Mitratech's legal and compliance software products. You'll troubleshoot issues, create knowledgebase articles, and collaborate with engineering to resolve defects. This role offers exposure to enterprise SaaS support in a global, collaborative environment.

🎯 What You'll Do

• Provide assistance via support portal, email, chat, and phone.
• Troubleshoot issues by reproducing and determining resolution.
• Create knowledgebase articles for self-help tools.
• Triage problems, assign severity, and identify resolution.
• Participate in client calls for updates on support issues.

📋 Requirements

• 2+ years in enterprise software support, development, QA, or similar.
• .NET application experience.
• Intermediate proficiency with MSSQL and SQL Server.
• Experience with Windows server and IIS.

✨ Nice to Have

• Bachelor's or Master's in Computer Science or related field.
• Experience with environment architecture and troubleshooting.
• Excellent organizational and communication skills.

🎁 Benefits & Perks

• 🏖️ Fun work culture with diverse and inclusive environment.
• 📚 Learning opportunities and growth potential.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min