Tech Stack

Description

You will solve risk problems, drive customer communications involving fraud and financial crimes prevention, and ensure a positive customer experience. You'll work with cross-functional teams to protect Brex and its customers.

Requirements

• Well-versed in customer experience, operations, and risk management
• Fraud prevention experience
• Excellent verbal, written, and interpersonal communication skills
• Proactive and ability to multi-task in a fast-paced environment
• Experience in Microsoft Office/Google Apps

Responsibilities

• Access systems and document steps to service customers
• Determine action based on procedures to protect assets
• Communicate with customers, merchants, and financial institutions to investigate fraud
• Provide support to cross-functional teams on high-risk accounts
• Adhere to regulatory and legal requirements