💼 About This Role

You'll join the Customer Experience team at Granted, a seed-stage healthtech startup, owning complex medical billing and insurance cases end-to-end. You'll review EOBs for coding accuracy, identify code-level billing errors like upcoding or unbundling, and advocate for users to correct claims and reduce financial liability. You'll work on a small team partnering with Product and Engineering to turn frontline learnings into better workflows.

🎯 What You'll Do

• Own cases from AI handoff to resolution, including outreach strategy and follow-through.
• Review EOBs for coding accuracy, verifying CPT, ICD-10, and modifier codes.
• Identify coding conflicts such as unbundling, upcoding, or mutually exclusive codes.
• Contact providers and insurers via phone, email, and fax to correct billing issues.
• Maintain high-quality case notes and communicate clearly with users.

📋 Requirements

• 2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance.
• 2+ years of hands-on experience with CPT and ICD-10 coding.
• Flexible schedule to work 40 hours between 7am-8pm EST, 7 days/week.
• Comfortable working directly with provider offices and health insurers via phone.

✨ Nice to Have

• Early-stage or healthtech startup experience.
• CPC, CPC-H, or equivalent medical coding certification.
• Track record of catching billing errors that reduced patient financial liability.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Equity
• 📈 401k matching
• 🏠 Remote work

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Final Round· 45 min