💼 About This Role

You'll partner with Account Executives to drive client renewals and retention for large retail brands. You'll act as a trusted advisor, building success plans and analyzing product usage to maximize customer value. This role offers the chance to work with household-name enterprise customers at a leading tech company.

🎯 What You'll Do

• Drive client renewals and retention targets with Account Executives
• Build shared Success Plans and provide strategic guidance
• Analyze product usage to identify opportunities and risks
• Maintain regular contact via check-ins and Executive Business Reviews

📋 Requirements

• 2-5 years of relevant experience in Customer Success or related field
• Experience managing complex accounts with sophisticated clients
• Domain knowledge of SaaS, Mobile, or Marketing Automation
• Excellent communication and follow-up skills

✨ Nice to Have

• Experience with enterprise customers over 1,000 employees
• Knowledge of HTML or programming

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏖️ Flexible paid time off
• 🏥 Comprehensive medical, dental, vision plans
• 👶 Equal paid parental leave and fertility benefits
• 📚 Professional development with learning stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour