🛠 Tech Stack

💼 About This Role

You'll lead international Trust & Safety operations for a fast-growing livestream shopping platform. You'll drive agent team performance and efficiency, ensuring trust is built at scale. This role offers the chance to shape strategy in a new industry.

🎯 What You'll Do

• Direct and mentor a team of Team Leads
• Deep-dive into complicated cases to guide T&S team members
• Lead team performance to drive productivity, quality, and user experience
• Partner with cross-functional teams to reinforce compliance with policies

📋 Requirements

• Minimum 8 years overall experience including 3+ years leading managers
• Deep operational experience running Trust & Safety or high-volume content/risk operations at scale
• Proven track record of proactively driving productivity improvements through process design, tooling, or automation
• Strong analytical skills with experience leveraging SQL and dashboards to analyze large datasets

✨ Nice to Have

• Experience working on a marketplace or two-sided platform
• Knowledge of legal and compliance requirements related to content moderation, data privacy, and user safety
• Experience or passion for buying and selling in online marketplaces

🎁 Benefits & Perks

• 🏖️ Generous Holiday and Time off Policy
• 🏥 Health Insurance options including Medical, Dental, Vision
• 🏠 Work From Home Support including home office setup allowance
• 👶 Parental Leave - 16 weeks paid + one month gradual return
• 💻 Monthly allowance for cell phone and internet

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 90 min