Tech Stack

Description

You will manage professional host accounts to drive supply health, quality, and growth in your region, building Airbnb's market presence as a local expert. You'll nurture strategic relationships, optimize performance, and collaborate cross-functionally to ensure long-term market success.

Requirements

• 8+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of effectively working a leads pipeline or book of business
• Proven skillset at delivering sales growth
• Excellent communication and presentation skills
• Proficient quantitative skills and ability to interpret and apply data
• Highly proficient in using CRM software, specifically Salesforce experience is a plus
• Ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets (when business travel resumes)
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels
• Ability to work within tight deadlines and balance short-term and long-term initiatives
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English plus a second European language preferred

Responsibilities

• Build and manage partner relationships within assigned territory of several hundred Professional Host accounts
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to manage and optimize the long tail of thousands of Professional Hosts
• Maintain a baseline understanding of the technical integration of various software partners
• Educate clients on all significant product changes and cascade feedback to relevant internal stakeholders
• Hold regular optimization calls and business reviews with partners
• Develop strong and long-lasting partnerships
• Respond to and deliver exceptional service to accounts in a timely and efficient manner, occasionally traveling to provide in-person support
• Partner cross functionally to address optimization bottlenecks
• Leverage AI extensively to achieve maximum speed and high quality in delivery
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities
• Audit supply quality in the field, addressing areas for improvement
• Develop deep knowledge of your assigned geographic markets
• Work cross-functionally with product, communications, public policy, and customer support teams
• Collaborate with local office to advocate for Experiences Demand
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences