Description

You will lead and manage teams and strategic projects within Justworks' Customer Service Organization, driving operational excellence and owning key performance metrics. You'll collaborate cross-functionally with Sales, Product, and Leadership to align departmental strategies and develop best practices.

Requirements

• Proven track record of building and managing high-performing teams
• Strong cross-functional collaboration skills
• Metrics-driven and creative problem-solving
• Ability to adapt quickly to change
• Excellent coaching and mentoring skills

Responsibilities

• Lead and manage teams and strategic projects
• Develop and refine systems and processes for efficiency
• Own and track critical performance metrics
• Collaborate with Leadership across CSO, Sales, and Product
• Identify and share best practices across departments