🛠 Tech Stack

💼 About This Role

You'll drive onboarding and training for Fan Services team members, ensuring readiness for evolving systems and customer experience standards. You'll lead training programs and support new system rollouts to enable consistent service delivery. This role offers the chance to shape service excellence at a values-led footwear brand.

🎯 What You'll Do

• Facilitate new hire training and onboarding logistics.
• Maintain attendance and training records.
• Monitor employee progress and identify development needs.
• Perform service ticket audits to identify knowledge gaps.

📋 Requirements

• High School Diploma required
• 3 years in a customer service environment, with 1 year in footwear industry
• 1 year of formal teaching, leading, or coaching experience in a professional setting

✨ Nice to Have

• Experience in curriculum and resource development
• Experience with Shopify, SAP, and Gladly

🎁 Benefits & Perks

• 💰 Competitive base salary with annual range
• 🏖️ Health and welfare benefits
• 🌿 Values-led company with community focus

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min