💼 About This Role

You'll own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies, ensuring they get real, measurable value from Conveo. Your mission is to shape pilots, influence renewals, and drive expansion, acting as a trusted advisor and hands-on operator. This is not a support role, but a chance to drive customer outcomes end-to-end.

🎯 What You'll Do

• Lead customers from signed deal through onboarding and early wins.
• Define success plans tied to measurable business impact.
• Run check-ins and QBRs connecting Conveo usage to real decisions.
• Identify risks like low usage and act decisively.

📋 Requirements

• 2-7 years in Customer Success, Consulting, or Market Research.
• Excellent communication skills including active listening and influencing.
• High energy, strong ownership and bias toward action.
• Comfortable with AI-driven products and translating technical concepts.

✨ Nice to Have

• Experience with enterprise SaaS pilots and rollouts.
• Knowledge of market research methodologies.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive compensation with meaningful equity.
• ✈️ Global travel opportunities to build client relationships.
• 🏔️ Quarterly team off-sites (e.g., Alps retreat).
• 📈 Direct access to founders and high-leverage operators.