Description

In this role, you will lead the design, development, implementation, and measurement of training initiatives for new hires and current team members in the Customers Organization, focusing on the Expansion Team of 50+ Account Managers. You'll create tailored training programs, facilitate group sessions, and collaborate cross-functionally to enhance team capabilities and drive customer success.

Requirements

• 3+ years experience in a training, coaching, or learning and development role
• Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp models
• Experience developing and delivering various training formats from live workshops to self-paced modules

Responsibilities

• Execute new hire training programs to prepare team members for role-specific certifications
• Develop tailored live and self-paced training modules using role-playing and simulations
• Deliver upskilling programs and bootcamps to certify existing team members on best practices
• Facilitate group training sessions, workshops, and one-on-one coaching
• Collaborate with subject matter experts to ensure content alignment with organizational goals