🛠 Tech Stack

💼 About This Role

You'll manage inbound and outbound calls to real estate agents, reinforce product value, and drive customer satisfaction. Your core impact is retaining agents by resolving issues and rebuilding value in Realtor.com solutions. This role offers career growth at a leading real estate tech company in a hybrid Scottsdale office.

🎯 What You'll Do

• Make inbound and outbound calls to real estate agents daily
• Rebuild value in Realtor.com solutions for canceling agents
• Resolve retention issues on agent and broker accounts
• Meet or exceed minimum retention and outbound call goals

📋 Requirements

• 3+ years related experience with customer retention strategies
• Knowledge of consultative sales process
• Familiarity with real estate landscape required
• Proficiency in Excel and Microsoft Outlook required

✨ Nice to Have

• Familiarity with Salesforce
• Experience with advertising products and services

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 🏥 Medical, Rx, dental, and vision coverage
• 💰 Company 401(k) plan with 3.5% match
• 📚 Tuition Reimbursement program
• 🍿 Free snacks and refreshments

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week

🚩 Heads Up

• High call volume (~50 calls/day) may indicate high pressure
• Requires handling dissatisfied clients regularly