🛠 Tech Stack

💼 About This Role

You'll lead and scale a team of engineers ensuring 24x7 monitoring and health of customer arrays at Everpure, a leader in data storage. Your core impact is transforming technical support into a proactive, outcome-driven organization. You'll collaborate with Engineering and Product to bridge customer feedback and product innovation.

🎯 What You'll Do

• Recruit top-tier technical talent and implement performance management frameworks.
• Drive process improvements to reduce time-to-resolution and scale operations.
• Serve as escalation point for high-priority customer issues.
• Oversee shift scheduling and on-call rotations for 24x7 coverage.

📋 Requirements

• 5+ years in customer-facing technical services roles.
• 3+ years of direct people management experience.
• Expertise in troubleshooting hardware/software systems (storage, Linux, Windows, VMware).
• Track record of identifying bottlenecks and implementing scalable solutions.

✨ Nice to Have

• Experience with data storage technologies.
• Background in product roadmap influence.

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 🏥 Wellness Resources
• 🎉 Company-Sponsored Team Events
• 📈 Growth and Development Programs
• 💰 Incentive Pay and Equity Eligible

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min