🛠 Tech Stack

💼 About This Role

You'll act as a brand ambassador and trusted advisor to small business owners and accountants, helping them unlock the full value of Xero. You'll deliver high-quality support through multiple channels, building a stronger economy for the community behind these businesses.

🎯 What You'll Do

• Engage in proactive outbound call campaigns
• Manage and resolve customer cases using Salesforce
• Adapt to evolving CX strategy and product landscape

📋 Requirements

• Experience in a service environment with service levels and quality targets
• Clear, concise, and authentic communication style
• Confidence to make proactive outbound calls
• Proficiency with IT tools like Microsoft Office or Google Suite

✨ Nice to Have

• Experience with accounting systems
• Experience with case management tools

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work (3 days office, 2 days home)
• 📚 Growth mindset culture with consistent learning
• 🤝 Collaborative team environment
• 💻 Modern tools including Generative AI

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role-specific Assessment· 60 min