🛠 Tech Stack

💼 About This Role

You'll configure the Five9 Intelligent CX Platform for enterprise clients, building integrations with CRM and ITSM systems. Your work ensures seamless deployments of cloud contact center solutions. This remote role requires hands-on configuration and API development skills.

🎯 What You'll Do

• Configure Five9 VCC and IVA applications per solution specifications.
• Build inbound and outbound campaigns, queues, skills, and routing profiles.
• Implement CRM/ITSM integrations using REST/SOAP APIs and webhooks.
• Write JavaScript/HTML/CSS customizations for UI and integration behaviors.
• Troubleshoot issues across Five9 components and diagnose cross-layer problems.

📋 Requirements

• 3+ years experience as a Contact Center Professional Services Consultant
• 3+ years hands-on experience implementing Five9 Intelligent CX Platform
• 3+ years configuring IVR/IVA in Five9 Studio
• 1+ year of CRM integrations (Salesforce, Dynamics, ServiceNow, etc.)

✨ Nice to Have

• Experience with WFA, WEM/QM, Agent Assist
• Basic server-side experience with Node.js, .NET, PHP, or Java
• Experience implementing SSO/SAML/OAuth authentication flows

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in the US
• 💰 Competitive compensation with annual bonuses
• 🎓 Professional development opportunities
• 🏥 Health and wellness benefits
• 🌴 Paid time off and holidays