🛠 Tech Stack

💼 About This Role

You'll own and grow Swap's top-tier book of business as a trusted partner to strategic customers. You'll drive retention, upsell, and expansion while coordinating internal teams to deliver exceptional outcomes. This is a high-impact role for someone who thrives on managing senior stakeholders and navigating complexity.

🎯 What You'll Do

• Own a portfolio of strategic accounts with accountability for revenue growth
• Develop and execute account plans for product adoption and expansion
• Lead complex escalations coordinating internal teams
• Run structured QBRs tying product value to customer outcomes

📋 Requirements

• Proven experience managing strategic enterprise book of business in SaaS
• Strong commercial acumen with track record of driving upsell and retention
• Excellent stakeholder management with senior external stakeholders
• Experience handling escalations calmly and effectively

✨ Nice to Have

• Experience using CRM and customer success tooling (HubSpot, Salesforce, Vitally, Zendesk)
• Comfortable working in a fast-paced scaling startup
• Strategic thinking with ability to translate goals into account plans

🎁 Benefits & Perks

• 💰 Competitive base salary
• 📈 Stock options in high-growth startup
• 🏖️ Competitive PTO with public holidays additional
• 🏥 Private Health
• 🍳 Breakfast Mondays