🛠 Tech Stack

💼 About This Role

You'll lead major incident management and release management for a growing technology-first company, ensuring processes are standardized and improved across engineering teams. You will drive incident resolution, partner with Engineering and Customer Success, and contribute to blameless post-mortems.

🎯 What You'll Do

• Create and execute incident response strategy for low-level incidents and release regressions
• Command incidents by driving resolution with Engineering, Support, and Customer Success
• Lead projects to improve tools for manageability, observability, and resiliency
• Oversee incident management process and prioritize incidents based on urgency and business impact

📋 Requirements

• Experience in incident management, operations, or technical support
• Strong technical background with tools like Jira, Confluence, Datadog
• Experience leading technical incidents to resolution
• Understanding of release management, DevOps, and SRE concepts

✨ Nice to Have

• Ability to effectively communicate to executive staff
• Data-driven decision-making and operational excellence
• Flexibility to move between role types within teams

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏖️ Flexible paid time off
• 🏥 Comprehensive benefit plans covering medical, dental, vision, life, and disability
• 👶 Equal paid parental leave and fertility benefits
• 📚 Professional development with yearly learning stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min