🛠 Tech Stack

💼 About This Role

You'll shape customer engagement and retention strategies for dynamic eCommerce environments by designing impactful CRM and loyalty programs. You'll transform customer insights into actionable strategies that enhance the full customer lifecycle.

🎯 What You'll Do

• Develop CRM and loyalty strategies for B2B, B2C, and D2C eCommerce.
• Design data-driven campaigns including segmentation and lifecycle emails.
• Analyze customer data to identify optimization opportunities.
• Guide selection and optimization of CRM and marketing automation platforms.

📋 Requirements

• 5–8+ years of CRM and loyalty strategy experience in eCommerce.
• Expertise in customer lifecycle management and segmentation.
• Proficiency with CRM/CDP tools like Bloomreach or Klaviyo.
• Experience with eCommerce platforms like Shopify or Magento.

✨ Nice to Have

• Bilingualism in English and French.
• Experience with headless architectures.
• Agile/Scrum experience.

🎁 Benefits & Perks

• 💵 Competitive compensation.
• 🏠 Remote work options.
• 🏖️ Paid vacation and personal days.
• 📚 Training and certifications.
• 🌟 Recognition programs.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Culture Fit· 30 min