Customer Success Manager for GSA at Jobs at Smartly

2h ago

Customer Success Manager for GSA

New York City

full-timemid HybridAdTech

Tech Stack

Description

You will take ownership of global customers, provide consultative advice, and drive long-term success and satisfaction. Acting as a strategic and operational partner, you'll manage relationships with global clients across digital platforms like DV360, TikTok, YouTube, and Meta, ensuring adoption, efficiency, and performance.

Requirements

3-5+ years digital marketing experience in SaaS, MarTech, or AdTech
Deep understanding of paid social, Google, and digital advertising ecosystem
Experience managing a portfolio of accounts driving measurable outcomes
Strong communication and presentation skills
Proactive problem-solver with growth mindset

Responsibilities

Manage and grow book of business across key digital platforms
Build trust-based relationships with client stakeholders
Drive Smartly adoption and product stickiness
Translate customer goals into platform outcomes and success plans
Partner cross-functionally to solve customer challenges

Jobs at Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Visit Smartly to learn more.

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