Tech Stack

Description

You'll build strong, long-term relationships with clients, driving adoption and satisfaction while identifying growth opportunities. You'll manage renewals, conduct business reviews, and coordinate with internal teams to ensure a seamless customer experience.

Requirements

• 3+ years in account management, customer success, or client-facing role
• Proven ability to manage a portfolio of accounts and build long-term relationships
• Experience with CRM systems (e.g., Salesforce, HubSpot)
• Strong relationship-building and communication skills
• B2B SaaS or technology industry experience preferred

Responsibilities

• Serve as primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Drive customer adoption, engagement, and satisfaction
• Manage renewals and proactively address retention risks
• Identify and develop upsell and cross-sell opportunities