💼 About This Role

You'll lead a team of support professionals handling member escalations at Oscar Health, a tech-driven health insurance company. Your core impact will be driving KPIs and workflow improvements to enhance team efficiency. This role offers a chance to shape the member experience in a remote-friendly culture.

🎯 What You'll Do

• Hire and manage a team of colleagues with performance management and growth.
• Monitor dashboards, track KPIs, and conduct root-cause analysis.
• Lead team huddles and connect colleagues to mission and values.
• Drive continuous improvement activities to enhance production workflows.

📋 Requirements

• 2+ years in a customer service or escalations environment
• 1+ years healthcare and/or insurance experience
• 2+ years of direct people management experience
• 1+ years using data and metrics to drive improvements

✨ Nice to Have

• Bachelor's degree
• 1+ years of claims processing experience
• Lean Six Sigma or Process Improvement certification

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🌴 Unlimited vacation program
• 👶 Paid parental leave
• 💰 Annual performance bonuses
• 🏦 401(k) plan participation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min