6h ago
Customer Success Manager - Provider
Remote, USA
$85k-$95k / year
full-time Remotehealthcare technology
💼 About This Role
You'll manage strategic partnerships with hospitals and health systems, acting as a trusted advisor to drive product adoption and ROI. You'll leverage healthcare domain knowledge and EHR expertise to deliver value-add solutions, reducing churn and expanding revenue. This role offers the chance to make a real impact in long-term and post-acute care.
🎯 What You'll Do
- Drive strategic partnerships as primary point of contact for assigned accounts
- Act as trusted advisor to drive adoption and ensure operational priorities
- Execute on product utilization to maximize customer ROI
- Coordinate cross-functionally for solution-focused presentations and plans
📋 Requirements
- Prior healthcare sales/account management experience
- Exposure to health care organizations required
- Post-secondary education required
- Experience with EHR is a definite asset
✨ Nice to Have
- Clinical background or experience
- Experience with EHR
- Strong analytical skills
🎁 Benefits & Perks
- 🏖️ Flexible work - remote role with travel to office for events
- 🏥 Healthcare domain expertise - work with leading health tech company
- 📈 Growth opportunities - meaningful work in a top private cloud company
- 🌍 Impact - serve 30,000+ provider organizations
🚩 Heads Up
- Travel requirement (~25% to CA, NV, HI) may not suit all remote candidates
- Role combines customer success and sales metrics (churn, revenue expansion)
0 0 0