6h ago

Customer Success Manager - Provider

Remote, USA

$85k-$95k / year

full-time Remotehealthcare technology

💼 About This Role

You'll manage strategic partnerships with hospitals and health systems, acting as a trusted advisor to drive product adoption and ROI. You'll leverage healthcare domain knowledge and EHR expertise to deliver value-add solutions, reducing churn and expanding revenue. This role offers the chance to make a real impact in long-term and post-acute care.

🎯 What You'll Do

  • Drive strategic partnerships as primary point of contact for assigned accounts
  • Act as trusted advisor to drive adoption and ensure operational priorities
  • Execute on product utilization to maximize customer ROI
  • Coordinate cross-functionally for solution-focused presentations and plans

📋 Requirements

  • Prior healthcare sales/account management experience
  • Exposure to health care organizations required
  • Post-secondary education required
  • Experience with EHR is a definite asset

✨ Nice to Have

  • Clinical background or experience
  • Experience with EHR
  • Strong analytical skills

🎁 Benefits & Perks

  • 🏖️ Flexible work - remote role with travel to office for events
  • 🏥 Healthcare domain expertise - work with leading health tech company
  • 📈 Growth opportunities - meaningful work in a top private cloud company
  • 🌍 Impact - serve 30,000+ provider organizations

🚩 Heads Up

  • Travel requirement (~25% to CA, NV, HI) may not suit all remote candidates
  • Role combines customer success and sales metrics (churn, revenue expansion)
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