2d ago

Senior Manager, Customer Operations

Toronto, ON

✨ $130k-$170k / yearest.

full-timesenior Remote

🛠 Tech Stack

💼 About This Role

You'll lead customer operations and accounts management for a fast-growing InsurTech. Your team will drive seamless customer journeys in a high-volume environment.

🎯 What You'll Do

  • Coach and mentor Team Leads to grow their teams
  • Partner with SalesOps on strategy and daily operations
  • Monitor call/email volume and agent performance
  • Own process improvements in Zendesk and Salesforce

📋 Requirements

  • 8+ years in leadership roles as a leader of leaders
  • 5+ years in high-volume operations or call center management
  • Deep experience in Zendesk and Salesforce
  • Proven track record improving team-wide service metrics

✨ Nice to Have

  • Commercial insurance experience
  • RIBO license or willingness to obtain
  • CIP, CRM, or CAIB designation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

  1. 1Recruiter Screen· 30 min
  2. 2Hiring Manager Interview· 45 min
  3. 3Leadership Panel· 60 min
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