13h ago
Customer Service Engineer
Mishawaka, IN
$50k-$55k / year
full-timeseniorgovernment
๐ Tech Stack
๐ผ About This Role
You'll support the Department of Veterans Affairs as an onsite System Administrator, analyzing problem areas and improving this mission critical network. You'll perform installation, configuration, maintenance, and troubleshooting for IT customers. This role is 100% onsite at a VA facility.
๐ฏ What You'll Do
- Install, configure, maintain, and troubleshoot IT systems
- Diagnose and resolve hardware/software issues using Service Now
- Provision endpoints including desktops, laptops, printers, and mobile devices
- Perform system monitoring and analysis to identify risks and recommend improvements
๐ Requirements
- HS diploma or GED and 8+ years of system administration experience
- Experience with high volume/high availability systems
- Knowledge of debugging protocols and processes
- Ability to troubleshoot problems and implement corrective actions
โจ Nice to Have
- BS degree in Computer Science or related discipline
- Experience with Microsoft System Center Operations Manager (SCOM)
- Familiarity with McAfee and other VA standard tools
๐ Benefits & Perks
- ๐ฐ Competitive salary $50,000 - $55,000
- ๐ฅ Health insurance included
- โ๏ธ Travel opportunities (up to 2 weeks every 6 months)
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Technical Interviewยท 60 min
- 3Offerยท 1 week
๐ฉ Heads Up
- Requires lifting up to 50 lbs and frequent physical activity
- Potential for evening and weekend hours
- Travel requirement though minimal
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