🛠 Tech Stack

💼 About This Role

You'll lead relationships with AlertMedia's highest-value strategic customers, acting as a trusted advisor to executive stakeholders. You'll drive retention, growth, and customer outcomes while partnering cross-functionally to deliver a seamless experience. This is a hybrid role in Austin, TX at a rapidly growing software company with an award-winning culture.

🎯 What You'll Do

• Own success, retention, and growth of strategic accounts
• Build and maintain executive relationships as trusted advisor
• Proactively identify and mitigate risks to customer satisfaction
• Lead renewal strategy and drive expansion opportunities
• Develop strategic success plans aligned to customer goals

📋 Requirements

• 8+ years in Customer Success or Account Management with enterprise/strategic accounts
• 3+ years managing Customer Success Teams focusing on enterprise accounts
• 3 years using Gainsight daily including data entry and dashboards
• 3 years using Salesforce as primary system of record

✨ Nice to Have

• Demonstrated success driving NRR/GRR ownership
• Experience engaging VP and C-level stakeholders
• Data-driven approach to managing customer health and metrics

🎁 Benefits & Perks

• 💰 Competitive base salary plus company-wide bonus program
• 🏖️ Generous and flexible time off and parental leave policies
• 🏥 100% paid Medical, Dental, Vision, and Life Insurance for employees
• 📈 401K with generous company match
• 🏆 Best Places to Work 10 years running and career development opportunities

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 60 min
4. 4Executive interview· 45 min